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Improve constituent satisfaction by processing and responding to citizen requests more quickly and efficiently

With mandates for open and transparent public sector institutions, government organizations are forced to manage an increasing number of public information requests. OpenText FOIA Request Tracking gives public sector institutions the ability to effectively and securely manage citizen requests for information, from the request receipt through response package submission and any corresponding appeals.

Governments use OpenText FOIA Request Tracking to automate information request processes and eliminate multiple touch-points, duplicated error and backlogs due to inaccuracies. FOIA Request Tracking expedites and automates the process, fulfilling constituent rights to access information from government and promoting transparency of information with guaranteed security and privacy of constituent information.

 

Benefits

With OpenText FOIA Request Tracking, public sector institutions can:

Features